Frequently Asked Questions
How long do stores stay open?
During the setup process, we agree upon open and close dates for your store. Stores do not remain open for an extended period of time. Upon closing of the store, items are ordered and production begins on artwork and customization. Orders are typically then shipped within 14 days.
Who builds the online store?
Online stores are constructed and hosted by Ernst Sports. Of course, we work together to select just the right set of products, sizes, colors, and prices for your players or organization.
Do you charge for logo designs?
Once the set of items for your store have been determined, our design professionals can work with you to develop your logo. We typically do not charge for this service. If you already have a logo you can send it to us. Our Design Library also can aide you in the process of customizing your design.
How do we decide which items to include in our store?
You may include any items available to Ernst Sports from a large array of high quality manufacturers - including Nike, Under Armour and others. The most popular items we offer can be found in the Product Library however we have access to thousands more. It is best to discuss your needs with our customer service representative assigned to you.
Can items be personalized?
Yes, items can included individuals names and numbers which is essential for team uniforms and spirit wear often purchased and proudly worn by family members.
Is there a set up fee?
We view the relationship as a partnership. We typically do not charge a fee to create a store
How are prices determined?
For each item in your store, Ernst Sports will provide you with unit and personalization costs. You may then elect to increase the price of any items to act as a fundraiser. Working cooperatively, we will identify any prices that appear uncompetitive and suggest alternative values. However, the ultimate pricing decision is yours.
How does ernst sports facilitate fundraising?
The aggregate difference between the Ernst Sports quoted cost and the price published within your Store becomes your “Rebate.” Rebates are provided, as a check, typically two to three days after all orders have been fulfilled and shipped.
How are purchases made?
Players or their parents select items from your store and can pay for them online via MasterCard or Visa. For maximum flexibility, we can also capture orders against a Group Purchase Order. If using a Group Purchase Order, we would require payment prior to initiating production.
What shipping methods are available?
We can ship items directly to the address provided by individual buyers. We can also pack and ship orders to one or more “Coordinators” who physically distribute the purchased items to each buyer. There is no shipping fee from Ernst Sports to send coordinators or coaches. For the Coordinators’ convenience, we package and sort each individual order and label it for ease of distribution.